FAQs

This promotion is open to new Community Fibre broadband customers, where the named account holder is a resident of the United Kingdom aged 18 or over, excluding employees of Community Fibre Limited, its agents and anyone professionally associated with this promotion. Entry into a 12-month or 24-month broadband contract with Community Fibre is necessary. Internet access, a valid email address and telephone number are required. The offers are not transferable or exchangeable and cannot be redeemed for any other form of compensation. If for any reason any element of an offer is not available, Community Fibre Limited reserves the right, at its sole discretion to substitute another offer for it, of equal or greater value. Promotion Period: Offer available from 09:00 BST on 1st June 2023. The offer is available through our affiliate channels only. 

 

If eligible, you will receive your voucher within 90 days after your connection has been installed and activated. Transactions completed over the phone or via Community Fibre Limited sales representatives do not qualify for the voucher reward. Cancelling your contract within the 60 days post purchase period will deem the promotion invalid and you will not receive the Voucher. Community Fibre has the ability to re-send a voucher email up to 365 days after the point of sending in the event the email was lost or deleted by the customer's email provider. After the 365 day point, we're unable to re-send a voucher and if not redeemed, the voucher may be lost. If the voucher is found to be redeemed and a re-send is requested, the re-send will not take place. please get in contact with us to request this.

 

*From 1st April every year we will increase the price of our services by up to the Government published Consumer Price Index (CPI) from January of the same year plus 2.9%. If your contract start date is between 1 January 2025 and 1 April 2025, you will not be subject to this increase on 1 April in the first year of your Contracted Agreement, but you will in all subsequent years of your Agreement. 

*If your contract start date is between 05/08/2024 and 04/11/2024 you will not receive any mid-contract price increase and at the end of your fixed term contract length your monthly broadband price will go up by £4.