FAQs

You can refer anyone who doesn’t have broadband with us. When you refer a friend, they need to take out a new broadband account by buying an eligible plan online.

No, you can refer as many friends to Community Fibre as you like.

Unfortunately not at this point in time. You must be an existing Community Fibre customer to refer a friend. 

Your friend needs to make sure that they register for our refer a friend offer by following your unique sharing link. Once they’ve done this, they need to buy a broadband plan online.

It’s also important that the email address they register with is the same email they use when they set up their broadband account with us.

  • Your friend must use a valid referral link when purchasing your broadband with or without TV/Phone services.
  • 
The offer is only applicable for purchases made on the Community Fibre website and is not valid through Telesales or our Sales representatives.

  • You and your friend must be outside of the cooling-off cancellation period, which is 14 days from the order date, and must still have an active account with Community Fibre.

  • Your friend must have been successfully installed and activated.

  • Both you and your friend will receive your £100 Amazon vouchers within 60 days after your friend is installed and activated as long as both accounts remain active. 

T&Cs apply, click here for more information.

Once your friend has bought a broadband plan with us, we’ll need to do some checks before you both get rewarded. If you haven’t received your rewards you should check that you’ve both met the terms of the promotion:

  • Did your friend follow your link and register for the refer a friend offer?
  • Has your friend been installed and activated?
  • Is your friend outside of their cancellation period?

If you believe both you’ve both met all the terms of the offer but you still haven't received your rewards, please contact our Customer Service team by clicking here

Full Terms & Conditions can be found here