We are the fastest

All devices. We recommend using wired connections whenever possible, especially when downloading large files and gaming. Connect stationary devices, such as games consoles, TVs and computers, to the router. If you need to increase your routers’ number of Ethernet ports, plug an Ethernet switch into one of the existing ports available. Netgear and TP-Link have a wide range of Ethernet switches for sale.
 
Alternately, a WiFi connection offers greater convenience, allowing you to freely move around your home as you access the internet. However, a WiFi connection is always slower than an Ethernet connection.

Never. Unlike many other broadband providers, our custom-built network has so much capacity that we never need to restrict our customers’ speeds, even at peak times.

We offer either a Dual-Band or Tri-band router with all our packages. A Dual-Band router will automatically select and transmit on two frequencies. The 2.4 GHz channel gives broader coverage with slightly lower speeds than the 5 GHz frequency, which doesn’t travel as far through walls etc. but offers higher speeds. Our Tri-band routers give you an extra 5 GHz band on top.
 
When the router powers up it will automatically scan the area for interference and decide which frequency and channel to broadcast the signal on, giving you the strongest possible connection. 
 
Over time the amount of interference on a particular channel may change, or you may want to move one of your Linksys Velop Mesh routers. In this case, we suggest restarting all your routers from the switch underneath or the plug socket to trigger the scanning process again.

More speed means you can connect more devices at the same time without compromising quality. 
 
1 Gbps is equal to 1,000 Mbps. That’s 20x faster than 50 Mbps, and therefore has much more speed to share across multiple users.
 
A higher speed connection will naturally give you a faster WiFi connection. However, top WiFi speeds are dependent on and can be affected by many things. The age of your device and the technology it utilises, where your router is positioned, interference from thick walls or other technology in your home etc. 
 
For example, an 8-year-old Playstation 4 can reach WiFi speeds up to 450 Mbps. Whereas its’ 1-year-old upgrade, Playstation 5 utilises WiFi 6 which has the ability to utilise theoretical speeds up to 1.2 Gbps on 5 GHz WiFi, though many factors will affect your actual top speeds.
 
(Playstation 5 WiFi compatible speeds on 5 GHz, source androidcentral.com July 2021).

Broadband bandwidth is the amount of data transfer your devices have access to. As you connect more devices, that amount is divided between them. Therefore, more bandwidth enables more data to be transmitted and shared between all your wired (Ethernet) and WiFi devices. 
 
This results in faster speeds and better reliability as you perform all your internet activities. So, you can connect more devices at the same time without sacrificing quality.
 
Increased bandwidth is essential for large households with many devices, gamers looking for low latency and high ping rates, and people working or studying from home.

If speed is your top priority, always connect your device directly to the router with an Ethernet cable. If you prefer the convenience of WiFi, make sure to consider where you position your router:
 

• Keep your router in an open, central location, ideally high off the floor - a shelf, desk or table will work well. 
• Avoid using a window shelf so that you’re not ‘wasting’ signal by broadcasting to the outside. 
• It will be harder for your signal to penetrate thicker brick walls so keep this in mind. 
• Try to avoid placing it near devices around your home that emit interference like microwave ovens, wireless speakers, baby monitors etc. 
• Bodies of fluids like water are also good at blocking WiFi signals, so keep your router away from the fish tank.

For even better coverage, you can add our guaranteed WiFi in Every Room service. We expand your WiFi network with intelligent Mesh technology to deliver the incredible speed and reliability of our 100% full fibre-fuelled WiFi in up to five bedrooms and 12 rooms in total, across a maximum of three floors. 

Our service will aim to deliver the speed ranges advertised with our standard broadband packages and our guarantee pays out if we fail to deliver a minimum baseline WiFi speed of 35 Mbps in every room. 

If not - we’ll give you three months’ free broadband. T&Cs apply.   

Please note: If you already have additional routers around your home and one is moved to a new location, you will need to reset the router. This will restart the scanning process and optimise your signal for the new location. 

 
If you want to go even faster, more speed is just a short call away. You can upgrade to speeds up to 3,000 Mbps at any point in your contract.