Community Fibre top-ranked provider of 2024 by Which? in annual ‘Best & Worst Broadband’ report

Known for offering the fastest 100% full fibre packages at the most affordable price, Community Fibre ranked highly for speed, value for money, customer services and technical support 

London, UK, 2024: Community Fibre, London’s best quality broadband, was named today by Which? as the UK’s top-ranked broadband provider in its annual Best & Worst Broadband satisfaction survey.

Today’s report marks Community Fibre’s first-ever appearance in the yearly survey, achieving the top spot after clinching stellar ratings for its speedy connections as well as customer service and value for money.

Commenting on today’s announcement, Graeme Oxby, Chief Executive Officer of Community Fibre said, “We’re proud to be recognised by Which? as the UK’s top-ranked broadband provider in its annual customer satisfaction survey. Our mission is to provide broadband users with the fastest fibre speeds at the most affordable prices and the best service, and we proudly welcome today’s announcement from Which?.”

Save £531₁ simply by switching to Community Fibre

With packages ranging from 150 Mbps to 3 Gbps, Community Fibre boasts speeds that are up to 43x faster than the UK average download speed, and up to 163x faster than the UK average upload speed₂ - for only a fraction of the price that runs over 99.9% of the time₃ with no peak-time slowdowns.

Lowest Price₄ for 150 Mbps fibre speeds in London for moderate use on multiple devices, streaming HD, browsing and downloads

• 150 Mbps Fibre Broadband available at £21/month on a 24-month contract, or £27/month on a 12-month deal. Average download/upload speeds of 150 Mbps, with a Linksys WiFi 6 router included.

 Most Popular in London₅ for large heavy use households, multiple devices streaming 4K content

• 1 Gbps Fibre Broadband available at £26/month on a 24-month contract, or £32/month on a 12-month deal. Average download/upload speeds of 920 Mbps, with a Linksys WiFi 6 router included.

Best Coverage6 for large heavy use households, multiple devices and streaming guaranteed across the whole home

• 1 Gbps Premium WiFi available at £32/month on a 24-month contract. Average download/upload speeds of 920 Mbps and guaranteed whole home coverage. Linksys WiFi 6 router included.

 London’s fastest7 with unrivalled speeds and business-grade bandwidth

• 3 Gbps Premium WiFi available at £56/month on a 24-month contract. Average download/upload speeds of 3000 Mbps, with a Technicolor WiFi 6 router included.

 All 24-month and 12-month contracts come with a £14.95 set-up fee.

With up to 1 million people cancelling their broadband because of the high cost of living, according to Citizens Advice, many Brits are now turning to other broadband providers for better deals than the mainstage providers.  

Making the switch is risk free, as new customers can run Community Fibre’s broadband alongside their existing provider. It offers a 60 Day Satisfaction Guarantee, meaning that if at any point within the first 60 days of installation a customer is not happy with their new full fibre connection, they can leave their contract without incurring any cancellation fees.

To find out more about the award-winning fibre provider, hailed by consumers as the ‘Best Internet Network Provider’ on Trustpilot, commanding an ‘Excellent’ 4.6/5 rated service with almost 35,000 5-star reviews (March 2024), new customers can head to communityfibre.co.uk or speak with a member of the team on 0808 164 3657 (Monday to Friday, 9am - 8pm, weekends and bank holidays, 9am - 5pm) to get unbeatable broadband from only £21/month.

End

Notes to editors

₁Source: Total cost of Community Fibre 1,000 Mbps Fibre Broadband over 24/month period at £638.95 versus total cost of Virgin Media Gig1 package over 18/month period at £1170.00. Savings of up to £531 based on data independently checked and verified by FDM UK (20^th March 2024).

₂Source: UK average download and upload speeds are 69.4 Mbps and 18.4 Mbps, respectively - Ofcom UK Home Broadband Performance, download average based on median. Published September 2023

₃Source: Community Fibre's network has been running for over 99.9% of the time every month since March 2022. Data is measured monthly across all consumer connected homes on Community Fibre's network.

₄Source: Lowest price in London compared to the national operators. Based on data independently checked and verified by FDM UK (20^th March 2024). Please see communityfibre.co.uk/#comparison-broadband for more information.

5Source: We have the highest number of top-rated reviews (4.6 stars and above) in the ‘Internet provider’ category on Trustpilot (March 2024).

6Source: Our specialist engineers will install the required additional mesh routers to deliver guaranteed WiFi throughout the whole of the home across 12 rooms, including five bedrooms across up to three floors. 

7Source: Fastest consumer broadband speeds independently verified by FDM on behalf of Community 29^th February 2024. Community Fibre 3 Gbps Fibre Broadband package offers average download speeds of 3000 Mbps. All other providers listed offer the maximum download speed of 2,000 Mbps or less: Virgin Media, Openreach, Hyperoptic, G Network, 4th Utility, FibreNest, Hey Broadband, Gigaclear, OFNL, Pure Fibre & Switch Fibre.

Contact

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About Community Fibre

Community Fibre is London’s best quality broadband, providing fast, affordable, sustainable connections for everyone. As of November 2023, it has passed 1.3 million homes across and around the capital, with more than 185,000 London-based businesses within 200 metres of Community Fibre’s network footprint. Using the UK’s best broadband technology, it is bringing Gigafast broadband at unbeatable speeds and prices to the capital, helping Londoners do more and be more. Community Fibre also operates the Box brand in Surrey and Sussex.

As the Best Internet Provider network on Trustpilot, commanding an ‘Excellent’ rated service with almost 34,000 5-star reviews (January 2024), Community Fibre offers speeds of up to 3 Gbps for consumers – up to 43x faster than the UK average download speed and 163x faster than the UK average upload speed, as well as broadband packages of up to 10 Gbps for businesses.

In March 2024, Community Fibre achieved the top ranking by Which? in its 2024 customer satisfaction survey, as well as the UK’s #1 leading broadband provider by Broadband Savvy (August 2023). Community Fibre was awarded 2023’s Best Alternative Network by Uswitch. In November 2023, Community Fibre was recognised at the Internet Service Provider Association (ISPA) Awards as the UK’s Best Consumer ISP in its category for the fourth consecutive year and Best Business ISP for the second year in a row.