Switch broadband provider
Unhappy with your service? Paying too much? Switching your broadband to Community Fibre has never been easier.
| One Touch Switching | Switching yourself |
|---|---|
| We contact your existing provider so you don’t have to | You contact your existing provider and instruct them you want to leave |
| We instruct your old provider to switch off their service only when your new broadband with us is live. So there’s no gaps in service | You manage the switch off timings with your old service provider |
| If within 60 days you’re not happy with your super-fast connection and we can’t fix the problem, you can leave with no strings attached | If within 60 days you’re not happy with your super-fast connection and we can’t fix the problem, you can leave with no strings attached |
Unbeatable deals from £19/month
No line rental
Unlimited data
100% full fibre network
Only a £4 out-of-contract increase
The cost of swapping broadband provider
"When it comes to switching your broadband provider, it's only free to make the move at the end of your contract. Exit fees will apply if you have multiple months left on your agreement.
At Community Fibre, there is no set-up fee and a router is included in every installation. Opt in to One Touch Switching and the process is entirely hassle and risk-free. There's no need for you to contact your current provider, as we handle everything on your behalf. Plus, your old service will only be switched off once you're fully connected with us, guaranteeing zero downtime."
Peter Rampling, Chief Commercial Officer, Community Fibre
How we compare
Join those who’ve switched broadband to London's fastest 100% full fibre network
We'll gladly tell you about all the benefits you'll get from switching to Community Fibre. But we know that hearing it from someone just like you makes a big difference too. Check out how our 100% full fibre network has improved life for these customers.
Switching TV
What channels are included?
Build your ultimate broadband and TV bundle. From £10/month you get over 230 live channels (including all Freeview channels) 40+ apps (including YouTube and TikTok) and over 250,000 hours of content. To this you can add subscriptions to the most popular paid-for streaming services (including Netflix, NOW, Prime Video, Hayu, discovery+ and BritBox), creating a world of unlimited entertainment. All watchable via a powerful, award-winning 4K box that’s WiFi enabled.
Do I need an aerial?
You'll need an aerial to watch Digital Terrestrial Television (DTT), but more and more channels are becoming available to stream over the internet, including all BBC channels, and with thousands of hours of on-demand content, you'll never be short on things to watch.
Switching Calls
Keep your number for free.
It's super easy to bring your number over. When placing an order you will be given the option to take a new number or keep your current number.
It takes at least 12 working days from the date of your successful installation to transfer your current number. If you have opted in to One Touch Switching we will notify your new provider once the port is complete. If you are organising the switching yourself, at this point, don't disconnect your existing line until we have notified you that the port is complete. While you wait for your number to be ported you will be given a temporary number.
Our Calls service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, your Calls service will not work. In case of emergency, you must have other means of making calls, such as a mobile phone, to contact Emergency Services.
If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
Switching broadband FAQs
If you opt in to One Touch Switching through us, we'll manage the switch for you. Your old connection will stay live until your old one is up and running. So you’ll have no gaps in service. If you’re handling the switch yourself, tell your existing provider when we’ve installed so that your old service is not cut off prematurely.
It might not take as long as you think to change broadband provider. When you sign up for Community Fibre's award-winning service, you'll be shown available installation dates. Generally speaking, you should find a slot within two working days of when you book. And on installation day, we should have you up and running within two hours of arriving at your property.
The simple answer is yes you can. However, if you are mid-contract it's worth seeing what exit fees will be applied if you switch broadband provider by cancelling early. Compare this cost to the savings you'd be making by swapping internet provider to a cheaper deal. If you're not saving in the long run, it may be worth waiting a little while. If your existing service has been poor, you may be able to negotiate your exit fees or you might simply not be liable to pay them if your service has not met minimum expectations. You also might simply think the cost of switching to a more reliable provider is well worth it.
If you're thinking of cancelling with your current provider and jumping on to London's fastest-moving broadband network, let us do the hard work for you. When you place an order with Community Fibre, you'll have the option to let us cancel with your current provider on your behalf – without needing to talk to them, by opting in to One Touch Switching. If you choose this option your old connection will stay live until your new one is up and running. So you’ll have no gaps in service. Alternatively, if you want to organise the cancellation and switch yourself, you will need to call your existing provider and instruct them that you want to leave.
Please note: If you cancel directly with your current provider, Community Fibre cannot be held responsible if they fail to cancel your service in a timely manner.
When you switch broadband provider to Community Fibre, our specialist engineers will make sure that your service is fully up and running as well as connected to two devices before letting you get on with the rest of your day. If you have any issues getting online or connecting devices after that, visit our WiFi and broadband troubleshooting page. It has answers for all kinds of common queries and can also help you connect to an expert if need be. If issues persist and we can't fix them, you can cancel your service with no exit fees or hard feelings within 60 days as part of our satisfaction guarantee.
Our engineer will position the router within the same room as the point of entry for the broadband cable. Our installation usually takes up to two hours, with four steps:
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We arrive
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We cable
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We install
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We connect
When you make the switch to Community Fibre the installation will be seamless and stress-free. Your existing provider will only be switched off when your new service with us is live if you opt in to One Touch Switching with us.
If you add our Calls package to your broadband purchase, you'll have the option to keep your current landline number.
If you opt for One Touch Switching, we will communicate with your existing provider on your behalf through the entire porting process. During the transfer period, you will be assigned a temporary number to be used. We will let you know when your existing number is ready for service, which will take at least 12 working days.
If you opt to manage the switching yourself when taking out broadband and Calls and choose to keep your existing number, then it is up to you to communicate and manage switch-over timings with your old provider.
If you're using an email-only provider like Gmail or Outlook, swapping broadband providers will not impact your account at all. If you have an email address from your existing provider, most reasonable providers will let you take it with you and if they don’t it is really easy to set up a new email address, for example Gmail or Outlook.
If you are moving home at the same time as wanting to switch your broadband provider then you will need to cancel directly with your existing provider for the property you are leaving and agree service with your new provider at the new property you are moving into.
To find out if Community Fibre is available at your new address click on the 'Check availability' button at the bottom of the screen. If you have any other questions, contact our friendly Customer Service team.
12 and 24-month contracts - Monthly price increases by £2 each April. At the end of your contract your price will increase by £4 versus your last month.
Community Fibre - Monthly price increases by £2 each year from 1st April 2026. At the end of your contract your price will increase by £4 versus your last month.
Pound and Pence Price Rise Comparisons are based on publicly available information and an June 2025 contract start date.
**No fixed price annual increase included in their contracts and so not included in the calculation however Sky and NOW's current policy is: Prices may change during your contract.
The prices, speeds, and availability of the products within this comparison are based on data collected on 25/06/2025 from the following randomly selected London postcodes with available FTTP products:
Virgin Media: SE23 1DP, BT, Sky, NOW Broadband, TalkTalk, Plusnet, EE, and Hyperoptic: SE3 9FB, Vodafone: SW19 4HQ
Prices independently verified by FDM on behalf of Community Fibre on 25/06/2025. For more information on how these comparisons are prepared please email [email protected].