If you need more information, please contact our sales team who will be able to assist you. Lines are open between 9am-8pm Monday-Friday and 10am-4pm Saturdays
Switching to Community Fibre FAQs
Splendid, you want to join Community Fibre and get 100% full fibre broadband with symmetrical upload and download speeds. What's next? Here's everything you need to know to get started.
Switching is easy!
- Our broadband does not require a landline. Our full fibre broadband doesn’t use BT’s old phone lines, unlike TalkTalk, BT, Sky and most broadband providers. We use our own dedicated fibre optic network that we built with our own hands. That means no hidden phone line charges either. Woohoo!
- Cancel your subscription with your existing provider; see our handy guide in the FAQs below.
COVID-19 Update
During this new lockdown period, we continue to sell, install and service our 100% full fibre broadband, whilst at the same time, taking the appropriate and additional safety measures to protect our customers and employees. For more information click here.
Take the stress out of switching!
Switching is easy
It’s not just our fibre that’s fast. We’ll get you up and running in no time.
Check your postcode
Quickly see if Community Fibre has cabled your area with London’s fastest 100% full fibre broadband.
Pick your package & installation date
Select one of our great value broadband packages. Then choose your installation date at checkout.
Get connected
Our expert engineers will install your connection. Then you are ready to enjoy the power of full fibre broadband!
How do I cancel with my existing provider?
You’ll usually need to give 30 days’ notice and pay for your final month (check your contract first). It’s so easy that we’re giving you a letter to get you started.
Choose the cancellation letter for your provider below, complete the blanks with:
- Your address
- Today's date
- The services you wish to cancel
- Your account number
- Your name (this must be the account holder's name)
Then download it, print it, sign it and pop it in the post. Easy peasy!
NOTE: Community Fibre cannot be held responsible if your existing provider fails to cancel your services. The cancellation of your existing services is your responsibility.
Where will everything go?
Our engineer will try to place the router as central as possible to maximise WiFi coverage around your home. The router will need to be close to a power socket. We will fit a maximum of two Community Fibre wall sockets (this is subject to how far away the router is placed from the entry point) where your router will be connected to our service.
Do I need a phone line?
No! Our full fibre broadband doesn’t use BT’s old phone lines, unlike TalkTalk, BT, Sky and most broadband providers. We use our own dedicated fibre optic network that we built with our own hands. That means no hidden phone line charges either. Woohoo!
Can I join Community Fibre? If not, why not?
As we are a full-fibre network, only properties in our network catchment area will be able to get connected to Community Fibre. Please use click here to confirm your eligibility. From here, you’ll be taken through the steps to choose your installation date and time if you are eligible.
If we don’t yet service your property then you can’t use our full fibre broadband. However, you can register your interest and we’ll contact you to let you know when we plan to install in your area.
Can I still switch provider and order broadband from you?
Yes, absolutely! Providing our service is available in your area, you can switch to Community Fibre. If you have questions regarding installation during COVID-19 please see our Installation Process FAQs.
Installation of your service will require a home visit by one of our engineers. Due to COVID-19, the engineer will take increased hygiene precautions including using new disposable gloves for each appointment and ensuring that their hands are thoroughly sanitised between appointments. We will also ask you to observe at least 2m social distancing whilst they are there.
I just moved in and there’s a Community Fibre socket in my property. Can I use your service?
Email our Customer Service Team on [email protected] or call 0800 082 0770 as soon as you move in. We might be able to connect you remotely if there’s a router there, or we’ll arrange for an engineer to visit as soon as possible.
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Community Fibre Ltd
Level 3, 83 Baker Street, London W1U 6AG
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